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How to have Difficult Conversations


Course delivered by Video Conferencing

Have you ever been involved in a difficult conversation at work or at home?
Have you ever felt that other people are not listening to what you need?
Have you ever taken something that someone said personally and responded defensively?
Difficult conversations are common in both work and family relationships and being involved in such conflict can be very challenging and tiring.    Good communication is essential for good relationships so this course will teach a straightforward approach to understanding the unmet needs that lie behind other people’s actions and speech and how to communicate in a way that helps to make connections, meet needs and resolve differences.  
This course is suitable for:
- Staff working in a multi-disciplinary team experiencing challenging conversations relating to the care of the person, particularly when needs are unmet.  
- Family members who would like to understand how to resolve arguments and differences.
- Managers who would like to understand how to communicate to staff in a way that makes staff less defensive
- Staff who would like to resolve differences with colleagues


Course Delivered by Video Conferencing

Very informative, lots of strategies I will try with both my own son and children in schoolJodie. Attended Autism Spectrum: Next Steps Level 3

emotional, enlightening and has made a huge difference to how I perceive Autism Mary. Attended Intensive Interaction

Fantastically delivered, a great informative day which will definitely inform my teaching and practice. Jo. Attended Positive Ways of Changing Behaviour

Really enjoyed the training session. Very useful and full of information. Great trainer!! Whitney. Attended Autism Spectrum: Next Steps Level 3

Great course, very informative, well presented by Claire Grace, learnt loads. Thank you.Anthony. Attended Autism Spectrum: Next Steps Level 3

I have found them to be a professional and highly effective training providerShelagh Mackey. Manager, Stevenage Educational Trust

Felt like I was sitting listening to a very wise womanJuanita Strange. National Autistic Society

A Fabulous warm funny, experienced realistic trainer, was a pleasure. Thank you Debbi. Attended Autism Spectrum: Next Steps Level 3

an afternoon that provided many insights and much practical adviceJames Harding. Deputy Head, The Purcell School For Young Musicians

Very Informative.Jo. Attended Understanding Attachment Disorders

Enjoyable, informative and very useful.Julie. Attended Understanding Behaviour as Communication

I regularly recommend the courses delivered by Concept Training to my colleaguesFran Clayton. Deputy Head, Pendle View Primary School

All of the commissions have been delivered to the highest standardJulie Curtis. Learning and Development Consultant, Warwickshire County Council

Excellent presentation – one of the best training courses I have been onChris. Attended Intensive Interaction

Excellent course, excellent tutor, excellent day.Andy. Attended Autism Spectrum: Next Steps Level 3

The day flew by! Very enjoyable. Lauren. Attended Positive Ways of Changing Behaviour

All members of our staff who have attended training organised by Concept have found it to be valuableSarah Melman. Deputy Head, Jack Tizard School

I have no hesitation in recommending them as trainers.David Aarons. Mapledown School

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