Secrets of Non-Verbals

New course

The Secrets of Non-Verbal Communication Revealed

currently 'In House' only

Trainer: Stuart Sorensen

At Last - the secret signals of movement and posture made available to care workers.

Good communication is a vital part of building relationships in health and social care. Most care workers have good verbal communication skills but is this really enough? Not all service-users are willing or able to tell us what's really going on. Understanding the secret language of non-verbal communication means that they don't have to.

Non-verbal communication controls the way that others see us. Reading non-verbal signals accurately can change the way that we see them. It also allows us to communicate our own messages in the most powerful language known to man.

This is the language of the limbic system - the most primitive part of the brain - the part that controls our most basic reactions and emotions. When workers know how to read what they see and to send the right message to the limbic system the results can be amazing.

This one day course, in typical AMJ style, takes the potentially complex topic of non-verbal communication and makes it accessible to ordinary care workers. now you don't need a psychology degree to understand the hidden language of human behaviour.

By the end of the day participants will...

  • Understand the source of non-verbal behaviours;
  • Know which behaviours can never be faked and how to spot them;
  • Recognise the signs of comfort and discomfort;
  • Understand how to use non-verbals in care relationships;
  • Know the simple tricks to create comfort and trust;
  • Recognise the early signs of conflict and know what to do about it

There are countless advantages of good quality non-verbal communication from diffusing potentially violent situations to encouraging withdrawn service users to open up. Understanding this secret language helps keep services 'on track' as well as time-efficient. This simple but powerful information also equips staff to avoid many of the usual pitfalls of working with people in health and social care.

Who should attend?

  • All workers who deal face to face with people
  • Workers whose clients have limited language skills
  • Workers who deal with challenging behaviours
  • Workers whose clients have mental or emotional problems
  • Workers who regularly face conflict or need to negotiate
  • Anyone whose work involves managing other people (including staff and service-users)

CONCEPT TRAINING

REMOVING BARRIERS TO ACHIEVEMENT

Concept Training is one of the country's leading providers of training offering a wide range of VALUE FOR MONEY training programmes for anyone working or living with Children, Young People and Adults with Special Needs, Learning Disability, Autistic Spectrum Disorder, Asperger's Syndrome, Sensory Impairment, Challenging Behaviour, Attention Deficit Hyperactivity Disorder and Behavioural, Emotional and Social Difficulties.

click for full list of ‘In house’ training courses

 

click for full list of ‘one day’ training workshops

 

 

 

home contact