managing conflictual communica


	managing conflictual communica

Managing Conflictual Communication

Currently available 'In house' only

This course is suitable for delegates who are faced with challenging situations from service users or colleagues

Aims:

To give delegates positive strategies for dealing with verbally aggressive situations
To develop assertive communication skills
To explore de-escalation strategies
to develop mediation skills

Content:

The course will involve whole group presentations exploring scenarios and practical demonstrations

Please call for further details

CONCEPT TRAINING

REMOVING BARRIERS TO ACHIEVEMENT

Concept Training is one of the country's leading providers of training offering a wide range of VALUE FOR MONEY training programmes for anyone working or living with Children, Young People and Adults with Special Needs, Learning Disability, Autistic Spectrum Disorder, Asperger's Syndrome, Sensory Impairment, Challenging Behaviour, Attention Deficit Hyperactivity Disorder and Behavioural, Emotional and Social Difficulties.

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