Conflict Resolution

NEW COURSE: Conflict Resolution

Currently available "In-House" only

Trainer: Eric Klein

How You Will Benefit:

Conflict between human beings is as old as human life itself.  To be human means that we will invevitably come into conflict.  However, conflict does not have to be terribly stressful; something to evoke fear.  It will make us aware of the fact that we are different in any number of ways from other people.  Working with and dealing positively with our differences already takes us into the theatre of conflict.  It is very important that we understand the nature of conflict if we are to find resolution from it.  This workshop will approach conflict resolution by consideration of the way that we think about it, by our values, an array of analytical and interpersonal skills, and a clear focus:

  • Develop a more comprehensive understanding of the nature of conflict
  • Recognise the differences between avoiding, managing and resolving conflict; understanding why and when it is better to choose one than another
  • Gaining a greater flexibility of thinking when face with difficult, conflicting situations; approaching these situations with a positive, rather than negative and fearful attitude
  • Gain self-confidence by successfully crossing the barrier of insecurity and working positively with conflict
  • Develop more effective communication skills
  • Family, friends and colleagues will develop a greater degree of trust and confidence in you
  • Face any life situation with more confidence

What you will learn:

  • More effective communication skills
  • How to become a powerful listener
  • When and how to be appropriately assertive
  • How and why human needs are at the centre of most conflicts
  • When conflict resolution should give way to conflict management
  • How to avoid 'cranking up' the conflict by understanding and working appropriately with emotions
  • To view conflict with equanimity; to see the myriad possible avenues open to any conflict mediation and how to proceed feeling very positive
  • An Approach to thinking which is at the same time flexible and well focused

Methods of training:

  • Presentation and demonstration
  • Active Participation
  • Discussion

CONCEPT TRAINING

 REMOVING BARRIERS TO ACHIEVEMENT

Concept Training is one of the country's leading providers of training offering a wide range of VALUE FOR MONEY training programmes for anyone working or living with Children, Young People and Adults with Special Needs, Learning Disability, Autistic Spectrum Disorder, Asperger's Syndrome, Sensory Impairment, Challenging Behaviour, Attention Deficit Hyperactivity Disorder and Behavioural, Emotional and Social Difficulties.

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